About Srikant

Hello Welcome to my blog. Becoming a father changed my perspective on lot of different aspects of life and I have to begun to blog about day-day experiences based on that. I am a telecom professional and I also am pursuing a Masters degree at Georgetown I hope you enjoy reading my experiences.

3 things you can do traveling without your wallet

My wallet

Wallet with ID and credit cards

This past week I had a trip planned from Baltimore, MD to Boston, MA. When I parked the car at the Baltimore airport parking garage and got out, I realized that I didn’t have my wallet. Here I was at an airport without any form of identification or credit cards and I had a flight to catch in an hour. There was no time to go back home and get my wallet. I was amazed at the things I could do without my wallet and have listed three below.

1)      Board a domestic flight

I nervously looked up online to see if I could travel without an ID and found a TSA blog that suggested that I could.  Gathering some confidence, I went up to the TSA agent, handed my boarding pass and admitted that I didn’t have an ID. The officer asked if I had any old receipts that had my name on it. Since I had just cleaned out my bag the previous night and thrown out old receipts, I didn’t find any.  She then proceeded to ask me a couple of fairly basic questions to verify my identity, my bags were checked thoroughly and, to my surprise, I was soon on my way to the gate to board my flight.

2)      Dining with the ‘Square’ app

I had Square installed on my Iphone and that gave me options to eat at some great local restaurants. Square not only helped me find local restaurants close to work, but also enabled me to pay using the app. Square has my picture uploaded and the restaurant used that to authenticate my identify before charging me. With Square, I didn’t feel the need to walk around with credit cards all the time, which gave me a sense of security.

3)      Checking into a hotel

Being a member of the Marriott hotel’s rewards program made check-in a breeze. They had all the necessary information such as my reservation details and my credit card information on file. I had originally planned to use Marriott’s new “Travel Brilliantly” campaign that enables you to check in using your mobile phone and avail your room keys at the hotel’s mobile check-in kiosk without an ID.  Again, to my surprise, I was able to check-in without any ID at the hotel reception and did not have to use the “Travel Brilliantly” campaign.

I could not, however, rent a car. Budget Rental accepted some forms of identification, but I had none of those and they would not allow me to rent a car using just a picture of my driver’s license.

Given this recent travel experience, I wondered if my mobile device has become the most important travel “document” that I own. The mobile device is now enabling travelers to go places without carrying their wallet. A driver’s license is needed, but all other documents can quickly become redundant if you have a phone. To think travelling around the US without your wallet just 5-7 years ago seemed impossible to me. This has to be tempered with privacy concerns and the laws have to evolve to prevent abuse. With wearable devices like google glass just around the corner, the next 3-5 years promise to be exciting time in terms of where electronic gadgets can take us.

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Book review – Predictably Irrational

Dan Ariely

Dan Ariely

Predictably Irrational – The Hidden Forces That Shape Our Decisions by Dan Ariely is a book on behavioral economics written in a very easy-to read format. The book has a series of experiments that demonstrate irrational human behavior. The results of his experiments are truly fascinating. The decisions maybe irrational, but analyzing them through a series of experiments, as Dan Ariely has done in this book, will aid entrepreneurs develop products and market to consumers.

Five irrational human behaviors

1)    Theory of relativity: Dan Ariely reasons that humans rarely choose things in absolute terms. We like to compare things to assess the relative advantage of one over the other. Through a series of experiments, he demonstrates that when comparing two objects A and B, introducing an inferior product (A-) that is similar to object A will influence us to choose object A over B.

2)    Pricing anchors: Anchor is the first piece of information (price) that is offered when introducing a new product. From that point on, the consumer is anchored to that price for that product. Traditional economics of supply and demand assumes that the price at which supply and demand intersect determines the price of the object. Again, through a series of experiments, Dan Ariely demonstrates how advertisements and the MSRP of products can be used effectively to set the anchor price on products, and therefore, challenging the conventional wisdom that market forces determine pricing.

3)    Power of price: Dan Ariely notes that price has a psychological effect on how we perceive things. It’s more profound in health care as we are always looking for the best medicine that’s available. We seldom buy cheaper medicines. Through experiments he demonstrates how placebos become effective treatment options based on how the patients perceive they are getting treated for their illness.

4)    Allure of FREE: The word “free” blinds us from making rational choices. The book has classic examples through which we can see how we end up owning things we don’t need and we also don’t make the best economic decision.

5)    Effect of expectations: Expectations shape the decisions we make. The book has a few scenarios including one involving Joshua Bell playing his violin at L’Enfant Plaza metro station during peak hours where 63 people passed by without noticing that a street musician was playing his violin. The same Joshua Hall had sold out Boston’s Symphony hall 3 nights ago. This clearly shows how our expectations change based on the surrounding environment.

The human mind is constantly processing the vast amount of information presented to us on a day-to-day basis. Mechanisms such as stereotyping, pricing anchors and expectations enable the mind to make sense of all this information in a very short amount of time. There is not enough time to take each object or information in abstract and process it objectively.

 Suggestion on how to improve the book

The subjects of the experiments were primarily MIT students and the conclusions drawn are based on results from the experiments. Perhaps people from other countries may behave differently. I would have liked to see a more diverse sample and the experiments conducted internationally to study how the ecosystem affects human behavior in different countries. This would have helped put a global perspective to the results and would have especially aided entrepreneurs who are marketing to a global audience.

Comments on Amazon

80% of the 608 users on Amazon rated this book 4 or higher. The majority of the users found the book very engaging and fascinating in analyzing the human behavior. There was a general agreement that book was very easy to read. Some of the criticism the audience had were that conclusions drawn based on experiments conducted on students were inappropriate and perhaps Dan Ariely would be naïve to think that these behaviors could be used when developing government policies.

Background

Dan Ariely in his book reveals that significant burn injuries led him down the path of analyzing irrational behavior and subsequently write this book. When he was an eighteen, a magnesium flare left him with third degree burns on 70% of his body. He went through painful treatment over the years to recover from this injury. He was isolated while he was recovering and was unable to participate in the daily social activities. He started observing as an outsider and started reflecting on human behavior. I believe analyzing human behavior provided him a sense of purpose to his inquisitive mind at that time. Dan Ariely has written two other books on similar topics and his book on Predictably Irrational has been translated in 30 other languages. All his books are published by Harper Collins, one of the largest publishing house companies.

Should doctors use social media?

Fall season is here and I relate that to being in the doctor’s office to treat some form of cold season illness for my 4 year old son. As working professionals, both my wife and I struggle to make the time to take our son and go visit the doctor. So, I started researching on alternate means of communications with doctors. I wondered why doctors don’t use social media to communicate with their patients.

Three reasons why doctors should not use social mediamy four year old son

As I started researching, I found Dr. Drummond’s opinion on why social media may not be worth their while for doctors. His three primary reasons:

  1. Doctors are very busy and they don’t have the time to actively participate in Facebook or twitter
  2. There is no return on investment as a Facebook post or login may not translate to additional revenue
  3. Social media being a fad.

That was very discouraging for me. Undeterred, I continued searching and found David Shaywitz’s article in the Forbes magazine about how senior physicians were concerned with information exchange between physicians and patients using social media. The physicians reasoned that the information could be interpreted incorrectly either by the physician or the patient leading to wrong diagnosis. As David pointed out in the same article, social media and the culture of medicine can coexist and can be a very powerful tool in the current world. Senior physicians, perhaps, are not able to envision a world of communication that empowers patients with greater information redefining doctor patient relationships.

Three reasons why doctors should use social media

Sal Khan, founder of Khan Academy, has pioneered “flipping the classroom” concept in education. With the help of the Khan Academy videos, students are learning mathematical concepts at home and doing their homework in school with the teacher. This helps the teacher spend more one-on-one time addressing very specific questions or re-explaining a specific concept to a student. Students, on the other hand, benefit from watching the video at home at their own pace without having to worry about the teacher going too fast or too slow in class. This enables the teacher to better track the progress of individual students in class and focus on students who need more help than others.  The same concept, if used in medicine, could become equally powerful. Dr. Howard Luks explains in his video the problem of an Achilles tendon tear and the available treatment options.  If the patient views the video at home and then goes into the doctor’s office, then the doctor can help the patient decide on the treatment options. The video makes the patient more knowledgeable about a specific ailment and makes the visit to the doctor’s office more consultative. As Dave Chase explains in his article, the Khan Academy philosophy can forge a real partnership between doctor and the patient. The doctor is able to provide valuable service by helping the patient in the decision making progress.

A great example of a doctor using social media is Dr. Natasha Burgert in her Kansas City, KS practice. By using social media, as Dr. Burgert explains in her blog, she was able to

  1. Increase patient traffic
  2. Increase her search ability on search engines like Google, Bing and Yahoo.
  3. Improve her knowledge base by following leaders in pediatrics

I would love for my pediatrician to use the social media platform to provide information on wellness and treatment options for common illnesses. Some of the questions we ask during our visit are rote and I think both us as parents and the doctor would benefit if this information were available online. We would also gain from the pediatrician’s office being on social media to push out information about flu shots, seasonal illness and recommendations on general well being. This would provide the doctor’s office a new medium to connect with their patients. Stronger online presence, as seen in Dr. Burgert’s case, helps the practice grow and also form a stronger connection with their patients.  So the next time my son is sick, I would like to read what my pediatrician is recommending on her blogs, Facebook posts, twitter tweets and then go into her office with questions on treatment options. Now is that a good model for fee for service?

 

Technology impact on young kids

My 4 year old son loves my iPad. He loves to watch movies, play games and watch YouTube videos and he can do this independently without my wife or me helping him. As a technology manager, I feel great looking at the next generation being so technologically savvy at a young age. They not only embraced technology, they fell in love with it. As a parent, I am worried as I watch my son sometimes interacts more with technology than with us parents.

The info-graphic below indicates a teacher’s perspective on the influence of technology on young students. Majority of the teachers employ some form of technology in class to connect with students. It becomes very apparent very quickly that teachers are competing with technology to get the student’s attention span. Students are very distracted in class once they have a tablet or a smart device in hand.

Image

We are teaching today’s kids based on traditional knowledge of how students need to be taught. Today’s young kids are developing new skills based on the environment around them. They are getting exposed to lots of information and are learning to process this vast amount of data and effectively multitask between different activities. It’s a skill that was not as important when I was growing up as its now. Human beings are constantly evolving based on the ecosystem they are in. The school has to recognize that and introduce programs that can effectively use technology to hone those skills.

As technology managers, the ability to recognize the dynamics of the ecosystem and adapt will determine the success of the business. A new age of customers will grow up with a new set of capabilities that we don’t have any historical data to prepare for. Tapping into their knowledge base will shape our decisions on how we hire, develop and launch new products.

I have to learn to use technology as a medium to be a parent to my son. I read from lots of books growing up and that was influenced by the ecosystem I lived in. I have to learn new ways to complement books with technology to prepare my kids for the new world.  Technology is evolving at a rapid pace – from computer, to smart phones to tablets to wearable devices and is enabling new ways of communication with each other. Resisting technology advances can be futile and as frustrating as it can be sometimes as a parent, its an aspect we have to learn to manage in the lives of our children.